Jobs at Aesthetics Biomedical® Inc

The Field Service Engineer provides nationwide field support for Aesthetics Biomedical medical devices, including installation, preventive maintenance, troubleshooting, repair, upgrades, and equipment removal. The role also manages customer accounts, promotes service agreements, and delivers responsive technical support to ensure customer satisfaction.

• Maintain Aesthetics Biomedical’s capital equipment nationwide.
• Maintain an average repeat call rate of 5% or less.
• Takes a leading role in account management in terms of service.
• Sells Preventive Maintenance Service and extended warranties to accounts.
• Initiates contact with inactive accounts to generate new service business.
• Responsible for all daily logistical matters and departmental tasks as assigned.
• Responsible for selling service contracts. 100% participation required for all monthly contract and warranty expirations. Warranty sales are commissionable.
• Responsible for providing a high level of communication to the Logistics Department, respective sales rep in territory, and Director of Service.
• Responsible for maintaining an accurate inventory of service parts.
• Output monthly reports on service inquiries for manufacturing response purposes.
• The focus of this position is to attain a high level of performance in customer service, repair work and contract sales. A strong focus on developing account management skills.

• 0-3 years of experience in a service rep position or engineer (biomedical, mechanical, electrical).
• A.S./B.S. degree in engineering, electronics or equivalent, combined with the above experience level
• Biomedical/laser preferred.
• Team player, proficient in reading and interpreting schematics, service manual, and IFU.
• Good customer service background.
• Be willing to do extensive travel within the US.