Jobs at Emmes Group

The Manager, Project Delivery is a people management role responsible for supporting the day-to-day delivery of clinical studies across assigned projects and portfolios. This role focuses on team leadership, execution oversight, and operational consistency, ensuring high-quality delivery within established processes within a regulated, technology-enabled environment. The Manager, Project Delivery directly manages Project Delivery Managers (PDMs) and/or Project Delivery Associates (PDAs), providing coaching, guidance, and performance support. Acting as a point of escalation for routine delivery and quality issues, the role partners closely with senior delivery leaders, functional teams, and technology partners to support portfolio health, resource coordination, and continuous improvement.

Portfolio & Delivery Support

• Supports oversight of project delivery across assigned studies and portfolios, ensuring adherence to defined processes, timelines, and quality standards.
• Monitors portfolio health metrics and delivery performance, escalating risks and issues to senior leadership as appropriate.
• Assists with resource planning and workload balancing to meet current delivery demands.
• Serves as an escalation point for routine operational issues, with guidance from senior delivery leaders.
• Supports delivery governance through accurate reporting, KPI tracking, and follow-up on corrective actions.

People & Line Management

• Directly manages and supports PDMs and PDAs, setting clear expectations and providing regular coaching and feedback.
• Oversees day-to-day team performance, workload prioritization, and adherence to delivery standards.
• Supports onboarding, training, and skill development for team members.
• Encourages role clarity, collaboration, and professional growth within the Project Delivery team.
• Escalates performance or capacity concerns to senior management as needed.

Functional & Operational Support

• Supports PDMs contributing to functional leadership activities across strategic pillars e.g., technology, imaging, quality, clinical, finance, commercial, training and development.
• Assists with the implementation of standardized processes, tools, and workflows.
• Participates in and independently develops process improvement initiatives supported by senior leaders, providing operational input and execution support.
• Collaborates with technology and functional teams to support delivery system adoption and enhancements.

Quality, Compliance & Continuous Improvement

• Supports audit and inspection readiness by reinforcing day-to-day documentation standards, system use, and quality practices.
• Participates in audit preparation and attendance where required.
• Promotes consistent use of standardized digital workflows across certification and imaging services.
• Identifies day-to-day operational risks and improvement opportunities, escalating recommendations through appropriate channels.

Cross-Functional Collaboration

• Represents Project Delivery in routine cross-functional meetings and working groups as delegated.
• Works collaboratively with vendor management, finance, commercial, and technology teams to support delivery objectives.
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree Required
• 6 years demonstrating related experience Required
• 3 years working in a pharmaceutical and/or Clinical Research Organization (CRO) setting Preferred
• 2 years of related supervisory experience. Required
• Demonstrated experience with MS Office Suite, particularly MS Word.
• Time management and decision-making skills.
• Attention to detail and the ability to address several assignments simultaneously.
• Excellent oral and written communication skills.
• Some knowledge of clinical trials in ophthalmology preferred.