Jobs at Outlook Therapeutics

This is a field-based Key Account Manager, Retina role (individual contributor, reporting to the National Sales Director). The territory covers a broader region, with the main area being Cincinnati, OH, Lexington, KY and Indianapolis, IN. You will be one of 19 Key Account Managers hand-selected to launch the lead product in Retina as part of the first Expedition Team. Each KAM covers a large geography, carries a territory goal from Day 1, and owns the full customer relationship from first call through long-term growth. You won't inherit a playbook; you will write it.

This role is built for people who already know the retina practices in their geography and know exactly where they are going on Day 1, Day 7 and Day 30.

Territory & Account Ownership – From Day 1:

• Arrive with a written Day 1, Day 7 and Day 30 action plan: priority retina practices, key decision-makers and the access pathway for each.
• Own all commercial activity across a large, multi-state territory as the primary point of contact for retina specialist practices, multi-location retina groups and practice networks.
• Map each account's full decision structure: retina specialists, practice owners and administrators, billing and reimbursement managers, purchasing and inventory leads, and clinical staff.
• Hunt beyond existing relationships – prospect and open new accounts without waiting for leads.
• Track performance against goals and adjust plans quickly based on account trends and market dynamics.

Buy-and-Bill in the Physician Office:

• Lead practice-level conversations on in-office buy and bill, including acquisition cost, Medicare Part B (ASP-based) reimbursement, J-code billing, payer mix and cash-flow impact.
• Guide practices through purchasing via specialty distributors and GPO arrangements, as well as inventory management and product handling.
• Partner with Access & Reimbursement, Strategic Accounts, and Trade & Distribution colleagues within defined compliance boundaries, so practices are reimbursed and reorder with confidence.
• Deliver compliant, on-label presentations that position our product in a competitive anti-VEGF market, including against compounded alternatives.

Adoption & Implementation Across Stakeholders:

• Move each account from interest to first order to routine use by working through every operational step: treatment protocols, formulary decisions, EHR order sets, billing setup, inventory and staff training.
• Build consensus among stakeholders with different priorities – clinical outcomes for physicians, practice economics for owners, workflow for staff.
• Identify and develop physician and practice champions; build relationships with regional thought leaders and support local education programs.
• Anticipate implementation barriers and resolve them with internal partners before they stall adoption.
• Connect customers with available support services and drive consistent pull-through at the account level.

Launch Leadership – The First Expedition Team:

• Serve as a founding member of the U.S. commercial field team – opening new accounts, establishing the brand in priority markets, and shaping the playbook future teams will inherit.
• Share competitive and customer insights with Sales, Marketing, and Medical Affairs to inform strategy.
• Collaborate with fellow KAMs to spread best practices across the national team.
• Represent Outlook Therapeutics at regional meetings and events, bringing field insights back to leadership.

Compliance & Operational Excellence:

• Conduct all activities in accordance with the PhRMA Code, and all applicable laws, regulations, and company policies.
• Maintain accurate, timely records of customer interactions and expenses.
• Manage territory budget and resources responsibly.

Required:

• Bachelor's degree required.
• 5+ years of pharmaceutical, biotech, or medical-device sales experience, including at least 3 years calling directly on Retina specialist practices. General ophthalmology or ambulatory surgery center experience without retina does not meet this requirement.
• Demonstrated success selling a buy-and-bill, physician-administered product in the office setting, including practice-level discussions of acquisition cost, Part B reimbursement and J-code billing.
• Established professional relationships with Retina specialists and practice decision-makers in the assigned territory.
• Experience driving adoption of a new product, technology or reimbursement process that required change across multiple stakeholders within a practice.
• Consistent, verifiable record of meeting or exceeding sales goals (e.g., rankings, awards, quota attainment).
• Proven ability to manage complex, multi-stakeholder accounts independently across a large geography.
• Strong clinical acumen and compliant, compelling communication skills.
• Willingness to travel extensively within the assigned territory, including overnight travel; valid driver's license; ability to meet customer credentialing requirements for practice access.

Preferred:

• Retina product launch experience, ideally with an anti-VEGF or other intravitreal therapy.
• Founding member of a newly built field team or start-up commercial organization.
• Working knowledge of retina GPOs, specialty distributors and practice economics in multi-location or private equity-backed retina groups.
• Advanced degree or life-science background.