Jobs at Tandem Diabetes Care

The Clinical Diabetes Sales Specialist is directly responsible for clinical services and, in partnership with a Territory Manager ("territory sales team"), the promotion and sale of Tandem Diabetes products within an assigned territory. The team works together to plan and achieve sales goals through clinical acceptance of Tandem products. This is a field-based role based in the Springfield & Joplin region of Missouri and will also include Columbia as well as occasional trips to Kirksville.

The role directly reports to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals and maintains a strong partnership with the Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.

• Identify potential customers, and establish and develop business relationships which facilitate the sale of Tandem Diabetes' products and clinical services.
• Use clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff.
• Provide Tandem product training and support to patients.
• Effectively leverage customer training and clinical expertise in the marketplace in order to generate positive clinical outcomes and sales.
• Develop successful strategies with assigned Territory Manager to address clinical concerns in the sales territory to ensure the sale of Tandem Diabetes products and the retention of existing relationships.
• Efficiently use available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
• Effectively promote Tandem's unique market position and create value for health care professionals by differentiating Tandem Diabetes Care products and clinical services.
• Educate prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
• Complete all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
• Establish and maintain excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products.
• Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
• Collaborate with Customer Technical Support Specialists and Clinical Support Specialist team to identify and address post-sale product issues, and additional patient education training needs.
• Keep records updated in the customer relationship management software (CRM) for all business dealings within assigned territory.
• Establish and maintain a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.
• Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.

• RN (BSN preferred), RD or RPh or equivalent combination of education and applicable job experience
• Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible)
• 2 years' experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred)
• Ability to relate effectively with patients, referral sources and health care professionals.
• Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems to patients and health care providers.
• Skilled at presenting educational material in a clear, concise manner to various audiences.
• Ability to work in a fast paced, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
• 1 year related diabetes/endocrinology industry experience preferred
• Ability to travel at least 80% in your assigned territory; must maintain a valid driver's license and required auto insurance as well as good driving record per company policy
• Must be authorized to work for any employer in the U.S.; Tandem is unable to sponsor or take over sponsorship of an employment visa at this time