Jobs at TytoCare

Onboarding Customer Success Manager responsible for leading complex healthcare customer implementations from planning through successful deployment. The role combines customer success, project management, implementation, troubleshooting, stakeholder management, and data analysis to drive product adoption, customer engagement, and measurable outcomes.

• Manage customers throughout the complete onboarding and implementation lifecycle.
• Serve as the primary customer contact and trusted advisor.
• Lead complex cross-functional implementation projects.
• Coordinate internal teams and customer stakeholders.
• Identify project risks, remove roadblocks, and ensure timely completion.
• Troubleshoot software and hardware issues.
• Analyze product and third-party system data to improve adoption.
• Track implementation success metrics and customer outcomes.
• Communicate customer feedback to Product and Engineering teams.
• Travel nationwide to customer sites when required.

• Bachelor’s degree
• 2+ years of experience in implementation, project management, customer success, or account management role
• Experience working with healthcare providers and/or payers preferred
• Experience supporting chronic care, virtual care, population health, or disease management programs, with knowledge of COPD or other chronic conditions strongly preferred
• Demonstrated success leading complex, cross-functional customer implementations from planning through execution
• Ability to understand clinical and operational workflows and translate them into practical implementation plans that support long-term patient engagement, utilization, and measurable outcomes
• Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders at all organizational levels, including executive leadership
• A proactive, self-driven mindset with the ability to thrive in ambiguity, adapt to changing priorities, and solve complex problems
• A positive, solutions-oriented approach with a strong sense of ownership and accountability