Hyderabad, Telangana
- Experience
- 0-4 Years
- Salary
- From ₹50,000 per week
- Work Location Type
- On-site
- Job Type:
- Full-time
- Shift Type:
- 8 hour shift
- Monday to Friday
- Day shift
Eligibility:Bachelor (Business, Administration)
- Skills:
- Business Intelligence (BI)
Job Description
Summary
You will manage real-time customer service interactions over digital chat channels for global enterprise clients. The primary goal is delivering prompt troubleshooting, resolving queries, and maintaining high customer satisfaction scores
Responsibilities
- Handle concurrent inbound chat inquiries from international customers regarding account assistance, product details, or service issues.
- Provide accurate, concise solutions while maintaining brand tone and professional etiquette.
- Accurately tag, document, and escalate unresolved complaints to specialized support tiers.
- Meet operational KPIs including First Contact Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT).
Qualifications
- Educational Qualification: Intermediate (10+2), 3-year Diploma, or any Bachelor’s Degree (Undergraduates and Fresh graduates are eligible). [1, 2]
- Experience Required: 0 to 4 Years (Freshers welcome). [1]
- Skill Requirements:
- Strong written English grammar and comprehension.
- Minimum typing speed of 30–35 WPM with 90%+ accuracy.
- Flexibility to work in rotational day and night shifts. [1, 2, 3]
