Mumbai, Maharashtra
- Experience
- 1-3 Years
- Salary
- From ₹45,000 per month
- Work Location Type
- On-site
- Job Type:
- Full-time
- Shift Type:
- 8 hour shift
- Monday to Friday
- Day shift
Eligibility:Bachelor (Business, Administrative)
- Skills:
- Business Intelligence (BI)
Job Description
Summary
- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal.
- Responsible for accurate execution of assigned processes.
- Liaising and building strong relationships with other departments and principal.
- Manage multiple concurrent deadlines.
- Effective use of business tools and applications.
- Prompt resolution of customer queries.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Ensures and provides quality service to both internal and external customers.
- Identify opportunities for change and continuous improvement with implementation of new working practices.
Responsibilities
- Manage multiple concurrent deadlines.
- Effective use of business tools and applications.
- Prompt resolution of customer queries.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Ensures and provides quality service to both internal and external customers.
- Identify opportunities for change and continuous improvement with implementation of new working practices.
Qualifications
- 1-3 years of experience in relevant industry
- Graduate with evidence of above average academic and extracurricular achievement.
- Fluent in written and spoken English.
- Advance knowledge of MS Office.
