Jobs at ICON plc

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON's global expertise. As the world's largest FSP organisation, with over 90 sponsor partnerships, ICON offers stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Systems Support Specialist at ICON, you will contribute to the client services function, working collaboratively to deliver high-quality outcomes across clinical programmers.

Key responsibilities include:

• User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.
• Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.
• Documentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.
• System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.
• Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.
• Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.

Required qualifications and experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.
• Strong knowledge of hardware and software components, network configuration, and IT security best practices.
• Excellent problem-solving skills and the ability to communicate technical information effectively.
• Detail-oriented and committed to providing top-notch customer service.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.