Jobs at Medline India

Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products.

Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing.

Cultivate the day-to-day relationships with customers. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction.

• Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy.
• Research issues, address inquiries, and provide necessary support resulting from contract operations.
• Manage pricing requests from initiation through completion and communicate results accordingly.
• Analyze, interpret, and determine best course of action to resolve issues related to pricing.
• Confirm pricing eligibility with appropriate parties.
• Communicate relevant updates and trend observation to both external and internal business partners.
• Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to established procedures in regards to documented back up for contract connections.
• Document and review key processes and SOPs with an eye towards improvement.
• Create, maintain, and develop relationships with customers, sales teams, and vendor community.
• Coordinate meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues.
• Engage the vendor community when required.
• Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.

Minimum Job Requirements

• Education: Bachelor's Degree.
• Certification / Licensure: None required
• Work Experience: At least 1 year of experience providing customer service to internal and/or external customers.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.
• Experience presenting to and communicating with various audiences.
• Experience collaborating with internal resources and external resources.

Preferred Job Requirements

• Customer service experience in a high call volume environment.
• SAP, Vistex, Zendesk and/or AS400 experience.