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Lead Analyst, IT Service Delivery

  • Stryker Corporation

    • Hybrid
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Project Engineer Product Transfer

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Lead Analyst, IT Service Delivery

  • Stryker Corporation

  • Gurgaon, HR
Open in New Tab

Hybrid

Not Disclosed

Medical Devices

IT/Software

  • Posted on:

Job Description

Summary

The IT Service Delivery Functional Lead for Manufacturing SAP will support platform management activities, serving as a partnered liaison between the business, IT Basis, IT Security and IT Functional Teams. This role is responsible for building strong, collaborative relationships across our IT and business teams, bringing SAP ECC functional expertise.

Responsibilities
  • Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.
  • Leads continuous improvement initiatives to mature operations and increase visibility into service performance.
  • Advises business on available standards, methods, tools and application relevant to area of service and can make appropriate choices for alternatives.
  • Build and maintain strong relationships with IT and business teams
  • Partner with business and technical teams to drive consensus on the best solution to business demand and the delivery of solutions.
  • Define tangible use cases that align desired technology output to commercial objectives
  • Recommend business process and system changes to improve efficiency and business outcomes
  • Ensure clear communication between business stakeholders and IT technical teams
Qualifications
  • Bachelor's or master's degree in the areas of Computer Science, Engineering, Information Systems, Business, preferred.
  • 7-10 years of experience in the field of IT and Manufacturing with SAP. Expertise in FICO, PP, MM, WM, PPQM.
  • Strong data analysis and problem-solving skills
  • Ability to lead on and off-shore technical teams.
  • Works effectively with cross-departmental teams and facilitate discussions across the team to derive solutions.
  • Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work
Education

Degree

Bachelor/Masters

Specialization

Computer Science/Engineering/Information Systems/Business
Experience:

7-10 yrs

  • Skills:
  • SAP ECC
  • SAP FICO
  • SAP PP
  • SAP MM
  • SAP WM
  • Data Analysis
  • problem solving
  • Incident management
  • change management
  • Team leadership
  • Job Type:
  • Full-time
  • Shift Type:
  • 8 hour shift
  • Monday to Friday
  • Day shift

Compensation

  • Benefits:
  • Medical, Dental, Vision
  • Additional:
  • Bonus
  • Base Salary

Job ID:

CGXP_26_28024

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